Good Smile Company

OFFICIAL WEBSITE

Megahouse

OFFICIAL WEBSITE

Max Factory

OFFICIAL WEBSITE

Alter

OFFICIAL WEBSITE

Gift

OFFICIAL WEBSITE

Orchid Seed

OFFICIAL WEBSITE

FREEing

OFFICIAL WEBSITE

Phat

OFFICIAL WEBSITE

Penguin Parade

OFFICIAL WEBSITE

Good Smile Racing

OFFICIAL WEBSITE

MOVIC

OFFICIAL WEBSITE

Native

OFFICIAL WEBSITE

Others

Solution Graphics
SSL Certificate Authority
SSL Certificate Authority
 Important Notices:

None at the moment.



Business Hours

What Are NAVITO WORLD's Business Hours?

Business hours will be as follows:

Wednesday ~ Saturday
12:00 p.m. ~ 8:00 p.m.

Online orders will be open seven days a week. All online inquiries will receive a response within two business days. Orders in stock will be processed and shipped the following business day from when payment is received.

NAVITO WORLD will be closed during Canadian Statutory Holidays and trade show events (notices will be provided before trade show events occur).

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Placing Orders

How Do I Place An Order?

(For orders in stock)

The process of placing orders is as follows:
  • 1. The Customer places an order on the website.
  • 2. NAVITO WORLD will automatically send the Customer an email
    • acknowledging the order that is made.
  • 3. A NAVITO WORLD Representative will review the order within the next business day and send an order confirmation email. This order confirmation will include an invoice with a summary of the order and the total amount due (additional correspondence may follow prior to the order confirmation depending on the contents of the order).
  • 4. The Customer will follow the link provided on the order confirmation to process the payment, customer will require a Paypal(c) account to make a payment.
  • 5. The order will be shipped once payment has been confirmed.


(For pre-ordered items)

Pre-ordered items will be billed when they arrive at NAVITO WORLD. Once the order is received and inspected, the Customer will be provided with an order confirmation email with the total amount due.

Can I Combine the Shipping of Orders?

Combined shipping of multiple items is possible as long as the ordered items are:
1. already in stock; or
2. pre-ordered items that will be released in the same month.

If the order includes both pre-ordered items and in-stock items, or several pre-ordered items with different release dates, the order will be divided and quoted/shipped separately.

Release dates of pre-ordered items are subject to change. If a release date has been changed by the Manufacturer, the Customer will be notified of the situation. For multiple pre-ordered items originally scheduled for release on the same month, the affected items will be divided (quoted and shipped separately) by the months in which the items are scheduled for release.

Conversely, items can be added to an existing order, as long as the ordered items meet the conditions above. When the additional order is placed, a note can be added in the Special Instructions box stating the order number that the additional order should be combined with. In the case that no special instructions are provided, the orders will be combined as per NAVITO WORLD's discretion. If a certain order is preferred to be shipped individually, the Customer should provide special instructions stating so.

How Accurate is the Stock Status Indicated on Your Website?

The catalogue and stock status indications on the website are usually updated twice every business day. In the event that an item becomes sold out between updates, it will be offered on a first come, first served basis.

What's the Availability of Pre-ordered Items?

Availability of pre-ordered items will be determined by the manufacturer. In rare instances, due to an item's production and/or distribution, there may be no other option but to cancel a pre-order.

Due to the nature of the character/hobby industry, delays in release dates can occur with a number of items. At times, items may also get cancelled without prior notice or NAVITO WORLD may receive lower quantities than planned. This may occur due to problems in production and/or distribution with the manufacturer.

NAVITO WORLD will do our best to fulfill all of the Customer's orders. However, in the case of the situations mentioned above, NAVITO WORLD may, regrettably, have to remove the item(s) from the order. NAVITO WORLD asks for your patience and consideration when this occurs.

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Payment

What's the Payment Method for Orders?

PayPal is the current method of payment for domestic and international orders placed on NAVITO WORLD. Please note that some mature products cannot be purchased with PayPal or be shipped internationally.

As mentioned in the "Placing Orders" section, the customer will follow the link provided on their order confirmation to make the payment.

For any support questions regarding PayPal's services please contact PayPal directly. NAVITO WORLD cannot provide information on all types of cards and accounts that are useable, etc.

For inquiries regarding PayPal, please visit their website.

What is the Total Amount of an Order?

The total amount of an order is comprised of the following amounts:

  • 1. Merchandise Price
  • 2. Shipping & Handling Fee
  • 3. Applicable Taxes
Depending on the Customer's country of residence, the Customer may have to pay import duties/taxes when items are received. These taxes are levied by the Customer's local/national government and NAVITO WORLD encourages all customers to research any taxes or fees for receiving parcels overseas. Under no circumstances will NAVITO WORLD accept responsibility for import taxes or duties, nor will NAVITO WORLD be able to refund any money paid to receive an order (these fees are paid to the Customer's respective government and are not connected with NAVITO WORLD in any way). Unfortunately NAVITO WORLD cannot give specific information regarding a particular country's taxation procedures or fees.

When is the Payment Due for an Order?

Payment is due within seven days from the date that an invoice is sent (an order confirmation email will be sent informing the Customer of the total amount due).

For items in stock, a combined order payment due date is within seven days from the first invoice date, even if an additional order is placed after that.

Pre-ordered items will be invoiced after all order items are ready to be shipped.

Please do not send payment(s) before the order confirmation is sent with the total amount due, especially for returning customers.

Payment deadlines cannot be extended, stock status for orders past due date is no longer guaranteed

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Shipping

What are the Shipping Methods for an Order?

Within Canada

Priority™ Next A.M. (Next A.M. delivery)*
When you're in a rush, Priority Next A.M. is our fastest shipping service for documents and parcels needing next A.M. delivery in Canada. All items are tracked, delivery times are guaranteed and their delivery status can be checked online.

On-time delivery guarantee Delivery confirmation Coverage up to $100 Signature (Optional) Up to $5000 additional coverage
Included Features checked checked checked checked
Available for a fee
More information		 $

Xpresspost™ (Next day and 2 days delivery)*
A fast and cost effective shipping service for documents and parcels within Canada. All items are tracked, delivery times are guaranteed and their delivery status can be checked online.

On-time delivery guarantee Delivery confirmation Coverage up to $100 Signature Up to $5000 additional coverage
Included Features checked checked checked
Available for a fee
More information		 $ $

Regular Parcel (2 days up to 9 days delivery)*
An economical, ground shipping service for parcels within Canada. A tracking number is provided and the delivery status can be checked online.

Delivery confirmation Coverage up to $100 Signature (Optional) Up to $5000 additional coverage
Included Features checked
Available for a fee
More information		 checked** $ $

** Available for a fee or free if purchased online.



To the U.S.A.

Priority™ Worldwide (Next business day by noon delivery to the USA)*
For urgent or critical shipment of documents or packages to destinations in the USA or around the world. Priority™ Worldwide provides next business day delivery by noon to major centres throughout the USA.
More information


Xpresspost™ - USA (2 and 3 days delivery)*
For times when you need to send documents or parcels to the USA quickly and cost-effectively. Xpresspost - USA provides delivery that is fast, with an on-time delivery guarantee and the ability to easily confirm the status of your shipment online.

Xpresspost - USA just got better, thanks to faster delivery, additional tracking events (with in and out of customs scans) and Signature collection.

On-time delivery guarantee Delivery confirmation Coverage up to $100 Up to $1000 additional coverage Signature
Included Features checked checked checked checked
Available for a fee
More information		 $

Expedited Parcel™ - USA (delivery in as few as 4 days)*
When you want the most economical ground shipping service for sending parcels to the USA choose Expedited Parcel - USA. Easily confirm the delivery status of your shipment online.

Delivery confirmation Coverage up to $100 Up to $1000 additional coverage
Included Features checked checked
Available for a fee
More information		 $

Light Packet™ - USA (delivery in as few as 4 days)*
A specialized product for sending very small and lightweight items (less than 500g) such as CDs and DVDs to the USA for an economical price.
More information


Small Packet™ - USA Air (delivery in as few as 4 days)*
For times when you need a reliable and cost effective shipping service for sending small and lightweight items (less than 1 kg) to the USA. Coverage for loss of damage up to $100 is included.
More information


Small Packet™ - USA Surface (delivery in as few as 6 days)*
When you want the most economical shipping service for sending small and lightweight items (less than 1 kg) that are not time-sensitive to the USA. Coverage for loss of damage up to $100 is included.
More information



International

Priority™ Worldwide (Delivery in 2 or 3 business days)*
For urgent or critical shipment of documents or packages to destinations around the world. Priority™ Worldwide provides delivery within 2 or 3 business days.
More information


Xpresspost™ - International (Delivery in as few as 4 days)*
For times when you need to send documents or parcels to International destinations quickly and cost-effectively. Xpresspost - International is available to 50 countries worldwide and provides delivery that is fast, with an on-time delivery guarantee and the ability to easily confirm the status of your shipment online.

On-time delivery guarantee Delivery confirmation Coverage up to $100 Up to $1000 additional coverage Signatory Name
Included Features checked checked checked
Available for a fee
More information		 $ $

Light Packet™ - International (delivery in as few as 4 days)*
A specialized product for sending very small and lightweight items (less than 500g) such as CDs and DVDs to international destinations for an economical price.
More information


Small Packet™ - International Air (delivery in as few as 6 days)*
For times when you need a reliable and cost effective shipping service for sending small and lightweight items (less than 2 kg) internationally. Coverage for loss of damage up to $100 is included.
More information


International Parcel - Air (delivery in as few as 6 days)*
When you want a reliable and cost effective shipping service for sending larger parcels to international destinations. This is the fastest way to send parcels to destinations not served by Xpresspost - International. Coverage for loss of damage up to $100 is included and additional coverage up to $1000 is available for a fee.
More information


Small Packet™ - International Surface (delivery in 4 up to 6 weeks)*
When you want the most economical shipping service for sending small and lightweight items (less than 2 kg) that are not time-sensitive to destinations worldwide. Coverage for loss of damage up to $100 is included.
More information


International Parcel - Surface (delivery in 4 up to 6 weeks)*
When you want the most economical shipping service for sending larger parcels that are not time sensitive to international destinations. Coverage for loss of damage up to $100 is included and additional coverage up to $1000 is available for a fee.
More information


What About Customs Declarations?

As a business, we always work with our customers to find the best method for Navito World and the customer satisfaction.

Do I Have to Pay Customs Taxes on an Order?

Please note that all customers should check with their local post office/customs agency to determine what taxes (if any) they may have to pay for importing items. We cannot accept responsibility for any import taxes or duties your country may levy on international shipments.

What are the Shipping & Handling Fees?

Shipping & Handling Fees (S&H) will be calculated based on the Canada Post Rates, but may vary. Click here to see our shipping rates by weight/region.

If you are curious about the shipping cost of the item(s) you are interested in, please feel free to contact us anytime before ordering. We will gladly quote what we already have in stock.

Do You Provide Gift-Wrapping Services?

No gift-wrapping services are available. We cannot add birthday cards, gift notes, etc to packages. Also, all items are inspected for quality before leaving our warehouse and because of this we cannot accept requests for "perfect boxes", etc.

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Order Cancellation

Can I Cancel an Order That I Have Made?

Order Cancellations initiated by a customer are not accepted unless agreed upon beforehand by NAVITO WORLD. Cancellations will be assessed and subject to review by NAVITO WORLD on a per case basis.
Depending on frequency, order amount, and reason(s) of cancellation, there is a possibility NAVITO WORLD may stop taking orders from customers who repeatedly ask for cancellations in order to allow other customers to receive better access to stock and services provided by NAVITO WORLD.
If you have any questions, please feel free to ask us beforehand by e-mail or phone. We will be glad to help you out.

Why Has My Order Been Cancelled?

There are several possible reasons:

1) NAVITO WORLD emails did not reach the customer at all.
Please confirm that the provided email address is correct and that emails can be received from NAVITOWORLD.com without being blocked by ISP/SPAM checkers/email applications. Smooth email exchanges are essential to complete your transaction.

2) A request was made to finalize an order, but a response was not received.
This can occur if information (e.g. a name or shipping address) received by NAVITO WORLD is illegible, or when an order might have been accidentally double-ordered (receiving two identical orders overnight,) an email will be sent clarifying the issue before proceeding with the order. If a reply is not received from the customer after a certain period, NAVITO WORLD will usually choose to cancel the whole order.

3) There is an issue with a previous order.
When there is an issue between a customer and NAVITO WORLD, NAVITO WORLD cannot accept any further orders from that customer until the issue is resolved.

4) The product's release itself has been cancelled, or there is a sudden supply shortage due to the manufacturer's or distributor's problems.
In the case that this occurs, NAVITO WORLD sincerely apologizes for the cancellation and appreciates your patience and understanding on this matter.

5) An Order has been Determined to Exceed Store Purchase Limits
In order to protect all customers and to make sure that they have a fair chance to purchase items, NAVITO WORLD has Order Limits for certain high-demand items. If it is determined that an account has ordered items beyond the stated purchase limits, any items exceeding the purchase limit will be cancelled and the account holder will be notified.

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Problems

Why is My Order Taking Too Long to Arrive?

If a customer feels that an order is taking too long (over 2 weeks for EMS and over 6 weeks for SAL shipments), the customer should first obtain the parcel's tracking/delivery confirmation number and ask their domestic post office about the parcel's delivery status.
The package may be waiting at the post office undelivered, or may be in customs at the port of entry.
Mail deliverers cannot leave an EMS package if they do not obtain a signature by the receiver. Unregistered SAL shipments, however, can be left outside.
Please look for an Undeliverable Shipment notice in your mail box. The notice should state where and when a package is available for pick up.
If the post office was unable to deliver the package due to a customer error (wrong address/undeliverable package), and the parcel was returned to the sender, NAVITO WORLD will ask for additional postage for re-delivery.

What Happens if the Parcel Gets Damaged During Transportation?

If any damage occurs during shipment, NAVITO WORLD will need the customer's cooperation to make a claim with their domestic post office.
If a customer thinks something may be wrong with their parcel, the followings steps should be taken: 1) pictures of the parcel should be taken before opening, and 2) the parcel should be opened with a post office representative present if possible.
If the item inside is broken, please file a damage report with the local post office and they should be able to resolve the problem.
Please note that for uninsured shipments NAVITO WORLD will be unable to provide refunds/replacements for damage caused during shipment.

Why Does My Order Look Different from the Images Shown on the Website?

Since NAVITO WORLD lists merchandise before the final products are ready for sale, most images shown in our catalogue are from prototypes or samples presented by the manufacturer. There may be inconsistencies between the prototypes and the ones marketed for mass-production. Additionally, some products have sections that need hand painting at the factory, which may also cause individual differences.
Occasionally, the customer may notice small imperfections in paint or parts on an item. These are naturally occurring inconsistencies caused by the mass-production process.

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Pick Up Depot

Where is the Location of Your Pick-up Depot?

Our pick-up depot is located at:

11 Baldwin Street
Toronto, Ontario
M5T 1L1 CANADA
Phone: 1+(416) 260-0710


What Are Its Hours Of Operation?

Our business hours for the pick-up depot are Tuesday to Saturday, from 2:00 p.m. to 8:30 p.m.
Please provide at least one day advance notice before you come to pick up your order.

Do I have to pay tax?

If you choose to pay initially by PayPal, tax is exempt.
However, if you choose to pay at the pick-up depot, taxes will apply because it counts as a local sale.
We accept cash, debit, and credit cards.

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Other Inquiries

What Happens if I Have Any Other Questions?

Please contact us and a NAVITO WORLD representative will get back to you within two business days.

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