Thank you for your order with us at Navito World!
UPDATE: Saturday, December 21, 2024 - 10:21 EST
Canada Post has provided an updated their delivery timelines.
More information at the following link:
https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/news-release/2024-12-20-canada-post-continues-to-ramp-up-operations-as-employees-work-to-safely-deliver-items-that-were-held-in-the-postal-system
UPDATE: Monday, December 16, 2024 - 12:55 EST
Canada Post is planning to resume pick up service on Thursday, December 19, 2024. Therefore, orders that have had their shipping addresses confirmed will be processed from today until Thursday. We may expect further delays with pick ups in the event that Canada Post is overwhelmed with shipments, so we ask customers affected to continue checking their tracking numbers at a later time for activity.
More information at the following link:
https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations/2024-12-16-cupw-negotiations-postal-operations-to-resume-on-tuesday-december-17-following-cirb-ruling
UPDATE: Monday, December 16, 2024 - 00:57 EST
Major Canadian news outlets have reported that the CIRB has ordered Canada Post employees to resume service on Tuesday, December 17, 2024 at 8:00AM local time.
We will begin processing orders for customers who have confirmed their shipping address, and orders received 1 week prior to Tuesday, December 17, 2024. Any customers who have not confirmed their shipping address for orders on Tuesday, December 10, 2024 and prior will continue to be held until we receive confirmation that the shipping address we have on file on the order is still correct.
Please see the updates below to see how orders will be processed for shipping.
Please continue to monitor Canada Post's Negotiations updates page for the latest:
https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page
END OF UPDATE
UPDATE: Saturday, December 14, 2024 - 14:53 EST
There is now news that the federal government's Minister of Labour has asked the Canada Industrial Relations Board (CIRB) to order work to return as early as Monday, December 16, 2024.
With this, we will begin to send emails out to customers who have Pre-Orders being held at our Toronto depot, and any new orders that we received from more than 1 week ago (prior to Saturday, December 7, 2024) to confirm if the shipping address we have on file is still valid.
Any orders received in the past week (on Sunday, December 8, 2024 and onwards) will be shipped out using the shipping address the customer entered in their order. If a customer requires to make changes, please inform us by sending an email to staff@navitoworld.com with your order number.
This process is to ensure that if any customers have changed their shipping address since their order was made and have not corrected this to have the address we have on file corrected. This will ensure that your order will be delivered to the correct address. Usual shipping process will be executed.
As with any resumption of service after a long time of suspension, please expect delays to have your order shipped out from Toronto after your parcel is picked up by Canada Post. Continue to track your parcel using their website after we provide you the tracking number. The tracking number will become active only on the day of pick up by Canada Post.
END OF UPDATES
We are informing you that Canada Post employees union (CUPW - Canadian Union of Postal Workers) commenced their labour action at 12:01AM on Friday November 15, 2024.
All orders for shipping that are currently at our store, will be held indefinitely until Canada Post resumes service.
If you received a tracking number, we kindly ask that you wait until service resumes for any activity on the tracking number. We will not activate any tracking numbers that were provided until then. This is so if you require to make changes, we can do so with ease.
If you live in the GTA (Greater Toronto Area), and you are able to visit our store, you may pick up your orders then. Please remember, any paid shipping fee can be transferred towards a store credit for a future purchase. Regrettably, we are not able to refund paid shipping as it will incur a 5% refund charge. Similarly, any paid order cancellations will also incur a 5% refund charge. We sincerely apologize for the inconvenience this may cause. Please inform us if you wish to pick up or make any changes to your order by sending us an email to staff@navitoworld.com with your order number and your request.
If you have orders that is currently in the Canada Post network, we regret that you will have to wait until the labour action ends and service resumes.
If you have parcels shipping to the USA and Internationally outside of Canada but has crossed Canada's borders outbound, GOOD NEWS! Your parcel should be on track to be delivered to you. Please remember to use your country's local postal service to track the delivery progress of your parcel.
We hope the labour action of CUPW ends soon so we can process your orders on time!
For more information about the Canada Post labour news, please see the link below:
https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page
If you have any questions or concerns, please send us an email to info@navitoworld.com.